SAAS – response

Well, after waiting almost three months and giving up on phoning them, I emailed again yesterday and – amazingly – received a response this morning. I guess they’ve actually hired some staff or something.

The bulk of the mail is as follows:

I can confirm that as you had stated that you had lived in England before coming so Scotland we had to ascertain how long you  had been in Scotland and that it was not just for educational purposes.  I can also confirm that we received your residency form on 2 November 2009.    I have now calculated your award and you will receive an award notice in the next 7 days.

But it still doesn’t explain why I’ve waited since September 9th to receive any feedback. The “residency form” at no point explicitly asked me when I was living in Scotland. Had they wanted evidence of that, I could have provided it. It was wholly geared at when I entered the UK – not Scotland. A such, it was a pointless letter to send me.

Really, though. Seven weeks to send out a useless form and four more to respond to it by the time the award notice arrives – after a complaint.

I’m really glad this is a one-year course and I won’t have to deal with them again. If I do opt to do a Primary PGDE then it will be self-funded so this hassle won’t be an issue.

The SAAS – response by Iain Purdie, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 3.0 Unported License.