Ryanair “puerile” according to OFT

Not that cheap, definitely not cheerful

I don’t comment on new stories too often any more, but it’s nice to see Ryanair getting a hoofing now and again. A lovely report from the BBC about the Office of Fare Trading branding Ryanair’s charging of credit card transactions “puerile and childish”.

The most interesting points of note:

• Ryanair are charging for card processing by having one free option – this is the law, but a loophole that must be closed
• It costs Ryanair approximately 30p for each debit card transaction. They charge you £5. Per leg of flight. Per passenger
• Their spokesman claims that “Ryanair is not for the overpaid John Fingletons on this world but for the everyday Joe Bloggs”. Yet they heap charges on these everyday Joe Bloggs’ and expect then to cough up
• Also “passengers prefer Ryanair’s model as it allows them to avoid costs, such as baggage charges, which are still included in the high fares of high cost, fuel surcharging, strike-threatened airlines such as BA.” Which is cobblers – name me anyone who likes buying a £5 flight then finding out it’s going to cost them £40 with fees, luggage, check-in and a cab ride as it lands 85 miles from the city advertised after all the buses have stopped.

What is the point in advertising “low cost flights” when people are now figuring out that, while the flights are indeed low-cost, all the “optional extras” such as checking in (erm… can you fly without checking in?), hold baggage, going to the toilet (is this actioned yet?), cabin baggage (soon, I believe?), paying by anything other than MasterCard pre-pay… will all add to the cost?

If I go to BA’s website and book a flight to London at £30 do you know how much comes off my credit card? Exactly £30. I don’t pay a penny extra. And I get a drink and a snack on the flight. Plus a plane seat that doesn’t feel like it was stolen from a primary school pedal car.

I can book a flight that departs and arrives at a reasonable hour to a central airport with good transport links.

And when it lands I don’t get a bloody annoying fanfare on the tannoy telling me how great it is that we’ve landed on time.

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• ‘Puerile’ Ryanair attacked by OFT (news.bbc.co.uk)
• The Real Cost of Budget Flights (travlark.com)

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