NEVER EVER EVER consider buying a car from these dodgy shysters.
To date Arnold Clark have:
- Failed to return a car stereo in a vehicle I part-ex’d with them despite promising to do so. Sales staff simply stopped returning my calls after I purchased my new car.
- Taken 3+ months to organise a half-day warranty repair. And then took 3 days to perform said repair. During the palaver, they claimed (to Renault, the only way I was able to organise anything was via the manufacturer!) to have spoken to me on several occasions – they didn’t. Not once. They also “confirmed” an appointment with me which I’d never spoken to them about and which I couldn’t have attended.
- Mis-sold a car to my wife regarding size and specs, then refused to exchange our previous car back. Sales person lied to their manager about what he’d told us and how we had evaluated the vehicle. Manager believed him over us. We ended up having to get another vehicle elsewhere and ended up approximately £2000 out of pocket.
- Sold my wife a car with a chipped windscreen (hidden by a sticker at the showroom), with a passenger door that won’t open from the inside, and a dodgy key that won’t start the car.
It’s a 7-seater and we need a vehicle this size. She’s been told that she has to pay for a hire vehicle (or specifically the insurance on one) while they fix their shoddy sale, and I will bet you our house that it will be something the size of a Clio, not the size we require. In other words, it’ll be useless.
The only thing stopping me driving down there and having it out with one of the lying, two-faced bastards is that she’s made me promise I won’t. I am FUMING at the moment and want nothing more than to go down when they’re busy and ensure that they make no sales while I’m on or near the premises.
I gather that Scotland has no trespass laws, so can they actually eject me? They certainly can’t have me moved on from the road outside…