I have to agree with you about Ben Kingsley – performance of 2013 for me, so far. The Liverpool reaction shot brought the house down at my screening…

a) yes, I’m aware that the blog is in the public domain – there’s little point in having one if it’s not. Yes, I know children can read it should they find it. There are far worse things out there than naughty words. Google Safe Search will filter such pages out, if you have it on (which it is by default).

b) I know I’m not DFS’s only customer, but my experience was incredibly negative. Frustrating, annoying, inconvenient, upsetting and – on the whole – utterly ignored by the one person at the store who should have been dealing with it instead of hiding and refusing to respond.

c) Why should I drive for two hours (because the store was approximately that distance away) to confront the manager face to face? I was already out of pocket financially from taking time off work. There was no way on earth DFS would refund me for the fuel to drive the round trip, so seriously – exactly what would I have gained? Had the store been a local one then, yes. Absolutely. I would have been down there. Nice of you to assume I’m a coward for attacking someone “from behind a keyboard” while doing precisely the same thing. I suggest you look up “hypocrisy” in the dictionary.

d) Is it really intolerant to expect good service when you pay for it? I don’t think so. If something is not done to a satisfactory level then you’re entitled to complain. Sitting back and accepting it just encourages companies to get away with it with the next person. “Self-serving”? Perhaps, but nobody else was serving me, so I guess I had to.

e) “Illiterate”? I refer you to your own previous comment on “possibly libellous” and once again to a copy of the dictionary. The UK libel laws protect a person expressing their own opinion and stating facts. The letter I sent them and which is posted above is both of these. If it were otherwise I would not be surprised if I were to receive a take-down notice from their lawyers. Such tactics are not unknown to remove negative comments about established companies.

f) In my current role I have no staff. In my previous role I had half a dozen and the one before that I was overseeing approximately 33 regional offices across four countries in Italy.

g) “no relevant information on the product quality” indeed? Surely the delivery and installation are part of the product? Certainly they are paid for and as such a good quality of service is expected?

You are entitled to your own opinion. I am entitled to mine. I was there as part of the whole irritating experience, you were not. As you obviously don’t have a grasp of all the facts – some of which weren’t in the letter, such as our distance from the Aberdeen store – perhaps you should have held fire on a handful of your comments.