Credit card warning

Basic creditcard / debitcard / smartcard graph...
Costly plastic

This is actually a general one, though I had the issue with Nationwide this morning. It’s all in the T’s and C’s of just about every credit card I’ve had, though. I just forgot about it.

When I was in Japan I had to take a cash advance on my Nationwide credit card. Normally I just use my debit/bank card in the ATMs but for some reason the one in the 7-Eleven near my hostel just wouldn’t accept it despite it having worked two days previously in the airport. Fortunately the same machine accepted my credit card. I knew I’d get hit for the cash advance fee, but I didn’t have much choice.

What I didn’t realise was that interest is accrued on these withdrawals/advances from the moment the cash is in your hand until the time you pay it off. This means that if you withdraw cash two days after you’ve just paid your monthly credit card bill you’ll be hit for 28 days’ interest on the next one.

The way round it is to get to the bank or pop online and use your internet banking. As soon as you can after the withdrawal, make a manual payment onto your credit card.

As it happened, I’d have been really stiffed if I’d not noticed the interest on my statement online. I’d had a large refund come through before the withdrawal which paid off my previous balance. As such, no direct debit dropped out of my bank account this month and so nothing was paid off towards the cash advance (which, I believe, takes “priority” over purchase debts on the card which is at least one bit of fairness in the whole thing).

As a rule, I never use cash advances if I can avoid it. I’d recommend sticking to the same principle. But if you have to, as I did, the simple rule is to pay it off as soon as you can.

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Nationwide bank card changes… for the worst

Nationwide Building Society
Nationwide

For some years now I’ve been harping on about how great Nationwide are as the only UK bank with a debit card you can use abroad for no fees. Likewise, their credit card is one of only three (along with Abbey National and the Post Office) with the same no-fee deal. I even changed my regular current account to them to take advantage of these.

But – you guessed it – no more. From 6 May for its credit card, and 1 June on the debit card, you’ll pay an added 0.84% on spending outside Europe, jumping to 1% in July. Their wording is that they themselves are not adding a fee. They’re simply no longer going to “absorb” the fees that Visa charge to the bank. It’s still – I believe – less than virtually every other bank’s existing charges.

I got the first warning of this from the excellent Money Saving Expert site, though full details can be found (if you dig…) here at Nationwide.

So, without doing a huge amount of research it seems that changing the credit card could be worthwhile but that the debit card (for ATM withdrawals) is still a better deal than any other.

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Nationwide – partially redeemed

Nationwide International Ltd

After firing off an email of complaint regarding the handling of my request for a new credit card, I got a reply back from the Nationwide. In it they apologise for the “confusion” and confirm that they have indeed supplied me with a credit card, complete with extended expiration date.

I now only hope it arrives soon enough for me to get hold of it before I depart for Asia…

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Nationwide – ******* *******

Nationwide International Ltd

After singing their praises for long enough, I’ve had a bit of a serious issue with Nationwide. The situation can be summed up from the email I just sent them through the online banking system. This is in addition to the problem I have with their damn new card readers, which I’ve also mailed them about.

I have a serious issue with my Nationwide credit card. My current card expires end of XX/XX and I will be travelling abroad during this time.

I rang around a month ago to ask for a new card with a longer expiry date to be sent out (MBNA did this for me twice) and was told this was no problem and that the card would be in the post shortly.

It had not arrived as of this morning – as I said, over a month – so I rang to chase it up. Only to be told that it was impossible for such a card to be sent out and I’d have to wait until Aug/Sept for the system to generate a new one for me.

This places me in SE Asia / Australia with no credit card as I cannot get the card sent on to me. I don’t know where I’ll be staying or for how long, so getting a new card forwarded will be impossible.

I am already abroad, so it cost me a small fortune to ring this afternoon and chase something that wasn’t happening. And now I find that I will have no credit card from the end of September. I can’t even apply for a new one from another supplier as I’m not in a position to fill in forms!

Nationwide have *really* let me down on this occasion. Frankly, I have no idea what I’m going to do regarding this situation. It’s pathetic.

I have no idea what they’re going to do. If they can’t get another card out to my folks with a longer extension on it before the end of this month, I have no way of getting a replacement. My only other option is to shift to my secondary credit card which charges 2.9% on all foreign currency transactions, which will push up the cost of my travels just a bit.

Add this to the aforementioned concerns with their bloody personal card readers and suddenly my opinion of Nationwide has taken a huge hit.

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Nationwide niggle

I’ve got an issue with Nationwide at the moment. They’ve not done anything wrong. They’re just trying too hard to protect “me” against fraud to the point where they could potentially make my life very hard indeed.

Recently they sent me a little card reader. If I want to transfer money online I have to use this, in conjunction with my ATM card, to generate a code. Fine and secure.

Problem: when travelling, I take two cashcards – one for Nationwide (free withdrawals) and one for emergencies (Lloyds TSB). When in Vietnam a year or so ago, my Nationwide card was nicked along with the rest of my wallet contents. A pain in the bum, but all I had to do was pop online, transfer some funds to the Lloyds account and 3 days later I could withdraw cash from there.

Can we see a problem? The time when I’d need to transfer money – when I’d lost the Nationwide card – I now need the damn card to perform the transfer… There’s no option with this card reader. They send you it even though you’ve not requested it and then you have to use it. I think I may get in touch and ask them what I’m supposed to do int he situation listed.

Actually, I also need to try and find my Lloyds bank card. Eek.