Orange - please tell your staff that this thing does have wi-fi

I’ve just spent the night at a friend’s house. She “doesn’t have wi-fi“, apparently. Well, she didn’t. Now she does.

She’s using Orange for her internet and her LiveBox never gave her wifi. She contacted Orange over a year ago and was told that her connection was “wired only” and that she couldn’t get it. Strange, then, when I looked at the router and it had a nice green light next to the wifi icon on the front and another button at the back with a wifi icon next to it. Pressing this made the light on the front flash for a bit.

Long story short, she does have wireless. She always had it. It’s just that nobody had told her how to use it or provided her with information on how to configure it.

So, here’s what you do:

1. Look on the label on the router – you’ll see a long code on the bottom line made up of seemingly random letters and numbers. This is your wi-fi key.
2. Press the button on the back of the router next to the wi-fi icon. You have about a minute to make the connection from now – basically while the light on the front is flashing.
3. On your computer, go through the usual routine for adding a new wireless network. Enter the wi-fi key from step 1 without spaces between the characters.

You should now have a working connection. This was done on the Orange Livebox Thomson D700.

Yes, it was as simple as that. Over a year with no wi-fi because Orange either lied to her, or the several people in the call centre simply didn’t know what the hell they were talking about when she called.

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Orange LiveBox wifi