Oh, and I noticed I am now top TWO on Google if you search for “O2 *****”. Anyway. Victory is mine!!!! Bwahahahaha!!!
Many thanks for your reply and bringing this matter to my attention. I have passed your comments onto my manager Nasrin Anwar who will look into this further.
We’re very sorry about the service you’ve received since your original communication on 30 August 2007. This is not our usual standard of service and I can assure we’ll do our very best to make sure this doesn’t happen again.
As a way of an apology, please can you let me know your address and I’ll be very happy to send you a cheque for Â£15 in respect of the difficulties and upset this has caused.
I’ve also passed your mobile number details again to our specialist team for it to be deleted from our records.
Again, please accept my sincere apologies and I do hope this hasn’t spoiled your holiday. If there’s anything else I can help you with, please let me know.