Well, after waiting almost three months and giving up on phoning them, I emailed again yesterday and – amazingly – received a response this morning. I guess they’ve actually hired some staff or something.
The bulk of the mail is as follows:
I can confirm that as you had stated that you had lived in England before coming so Scotland we had to ascertain how long you Â had been in Scotland and that it was not just for educational purposes. Â I can also confirm that we received your residency form on 2 November 2009. Â Â I have now calculated your award and you will receive an award notice in the next 7 days.
But it still doesn’t explain why I’ve waited since September 9th to receive any feedback. The “residency form” at no point explicitly asked me when I was living in Scotland. Had they wanted evidence of that, I could have provided it. It was wholly geared at when I entered the UK – not Scotland. A such, it was a pointless letter to send me.
Really, though. Seven weeks to send out a useless form and four more to respond to it by the time the award notice arrives – after a complaint.
I’m really glad this is a one-year course and I won’t have to deal with them again. If I do opt to do a Primary PGDE then it will be self-funded so this hassle won’t be an issue.