Once more my ADSL connection’s knackered. And once more I’ve got no idea what’s up or when it’ll be fixed. Recommendation – even after vast improvements over the last 12 months, do NOT go for Pipex for broadband. Their support varies from “arse” to “non-existant”.
At some point last night, my connection stopped working though was still connected. Attempting to reconnect told me my username or password was invalid. I’ve had this before.
Reboot. No joy. Edit dial-up properties and insert new password. No joy.
Ooookay. Use my old Force9 dialup on the laptop. Go to the Pipex System Status web page… nothing. No mention of any problems at all. And their telephone support lines aren’t open at weekend. As far as I know, this could go unnoticed until tomorrow.
I’ve tried accessing my webmail and the page “cannot be found” so that’s down as well. I’ve also tried getting to my email over POP3 using Outlook and Popcorn… it won’t connect even though the servers themselves respond to a Ping command.
So essentially a large part of their system is down and no bugger’s noticed. Or if they have, they’re not advertising the fact on the system status page. I’ve managed to email them via a cleverly hidden form on their web page. I’m sure I’ll get the usual “it’s fixed now” response sometime tomorrow, but that’s not my issue.
Well, I guess my one full day I had to spend doing coursework is now up the swanny. ********.
I think the first thing I’ll do once I get my connection up is start scouting for alternative suppliers.
could be worse mate…you could be on ntl….
🙁
No, no I couldn’t. I tried. After 3 phone calls I found out that I’m not in an NTL area and never will be as they’re not extending coverage.
This after numerous leaflets through the door and a smegging big billboard advert at the end of the road.