After singing their praises for long enough, I’ve had a bit of a serious issue with Nationwide. The situation can be summed up from the email I just sent them through the online banking system. This is in addition to the problem I have with their damn new card readers, which I’ve also mailed them about.
I have a serious issue with my Nationwide credit card. My current card expires end of XX/XX and I will be travelling abroad during this time.
I rang around a month ago to ask for a new card with a longer expiry date to be sent out (MBNA did this for me twice) and was told this was no problem and that the card would be in the post shortly.
It had not arrived as of this morning – as I said, over a month – so I rang to chase it up. Only to be told that it was impossible for such a card to be sent out and I’d have to wait until Aug/Sept for the system to generate a new one for me.
This places me in SE Asia / Australia with no credit card as I cannot get the card sent on to me. I don’t know where I’ll be staying or for how long, so getting a new card forwarded will be impossible.
I am already abroad, so it cost me a small fortune to ring this afternoon and chase something that wasn’t happening. And now I find that I will have no credit card from the end of September. I can’t even apply for a new one from another supplier as I’m not in a position to fill in forms!
Nationwide have *really* let me down on this occasion. Frankly, I have no idea what I’m going to do regarding this situation. It’s pathetic.
I have no idea what they’re going to do. If they can’t get another card out to my folks with a longer extension on it before the end of this month, I have no way of getting a replacement. My only other option is to shift to my secondary credit card which charges 2.9% on all foreign currency transactions, which will push up the cost of my travels just a bit.
Add this to the aforementioned concerns with their bloody personal card readers and suddenly my opinion of Nationwide has taken a huge hit.
