I wrote to you a few weeks ago to address some concerns regarding delivery times, scheduling, returned items, convenience and sorting office opening times. Thank you for your stock reply which manages to address approximately one third of my concerns, skirt one or two and blithely ignore the rest.
Please note in particular that my issues concern the time of day my post is now arriving, the inconvenient times that my nominated Delivery Office is open and the very inconvenient place in which it is located compared to another which is less than five minutes walk from my front door.
As such, please find enclosed a copy of your reply and another copy of my original. This time I’ve highlighted the important bits to make it a little easier for you to spot them.
Many thanks again for your time.
