O2 are fucking cunts

The email I just sent them pretty much explains it:

First thing first – DO NOT PHONE ME ON MY MOBILE NUMBER.

I have a complaint to raise regarding your marketing. This morning I received an unsolicited call from one of your sales staff. I have never been an O2 customer and after this morning you can rest assured I never will be. I have no idea how you got my name and number and I’m extremely angry that someone called me when they did.

I am currently in France as part of a 1000-mile charity walk, and as such I’m paying the usual ludicrous roaming charges that all UK customers are subject to. As I’m on Vodafone, this includes a 75p charge for receiving any call. My phone is therefore used by friends and family for emergency use only. I saw a “+44” number calling, so I answered only to have one of your idiot staff greet me. I told him that he had called at a very bad time and that I wished to speak to a supervisor or manager, at which point he hung up on me.

Your staff member’s call cost me money and brought me under 75p on my call balance which means I now have to contact someone in the UK to go and purchase a topup card and email me the details so I can get more credit. This is a huge inconvenience and likely means that for a day or so I will be unable to receive any incoming calls should anyone have a genuine emergency.

I demand a full, written apology and recompense for the inconvenience you have caused. Obviously, I require the 75p refunded plus the sum of 5 Euros (GBP equivalent is UK3.40) which I had to pay at a cybercafe to email home for further credit, to email yourselves and to tell people my phone was useless for the next day or so. Frankly, I should be demanding money for the time I’m wasting as well but it’s up to you to decide if someone who’s not a customer is worth that or not.

Rest assured I will also be contacting the Telephone Preference List people to inform them of your breach of their regulations as well.

Kindly send your apology and cheque, at your earliest convenience, to:

[etc]

Anything above and beyond the recompense I have requested will be donated to the charity for which I am walking – the Blue Dragon Children’s Foundation in Vietnam (www.bdcf.org).

Actually, as their web for is fucking shit, I had to reduce the message down to a smaller size. I kept getting “your message is too long” errors with no indication of how large it was allowed to be. I mean how crap can you get? As such, the message I ended up sending was:

DO NOT PHONE ME ON MY MOBILE NUMBER.

Your contact form is useless as it will not accept my complaint – it tells me it is too long. Please email me so that I can send you my details in full using something that actually *works*. I repeat the above message – DO NOT CALL ME ON MY MOBILE NUMBER.

12 thoughts on “O2 are fucking cunts”

  1. Ha. I agree with you -although my normal language isn’t quite as flowery!
    o2 are driving me insane at the moment.

    The money they make, yet their customer servic e is shit…..

  2. Hey Heather. They’re like most other big companies and I’ve had a rant about a lot. Sadly, my language is now somewhat less flowery due to a change in career… Got to be careful in case any future students happen across my blog!

    I really should set up another blog purely for the complaints. Hmm.

  3. I really appriciate the way you feel about that from personal experience.

    Though those roaming charges for receiving incomming calls are rediculas anyway (its why i switched from Vodaphone. My Vodaphone mobile was costing a fortune). So I would think part of the fury should be expressed against Vodaphone ;).

    Its terrible that the o2 person just hung up on you! I mean gods they called you!

  4. Definitely massive cunts! Just got a letter from a debt collection agency about the £12 I owed O2 from when I cancelled my contract due to them being massive useless smelly cunts! stupid cunts! And as for the O2 arena and all the other shit O2 stuff, they can all fuck off, oh and the shit adverts telling everyone O2 is great and they love to wank off their customers over there tits and then suck there balls! Fuck you and your half man half goat idiot twat, who loves everything about O2 so much! What a tit just fucking drop dead!also, of anyone who works for or has anything to do with O2 also wants to drop dead, that’s cool with me too!

  5. Damn straight! These Arabian goggles wearing arse fingerers have took the piss for too long now! Most companies are managed at top level by little more than self obsessed, nest feathering, fuckwits, who seem to enjoy harassing the lesser ne’er do wells below them! Fuck it! Let’s just say “bollocks to you lot”and go on holiday! The economic downturn will send those mother fuckers down to “our level” then it’s cunt kickin time! When the time comes, there won’t be a suit left unbloodstained.or a tie left not hanging one of those thrush mouthed donkey nobbers! Fuck me, I’m being harassed as I speak! Apparently I’m only entitled to 2 30 minute breaks in 12 ho
    urs and I’m not being paid to use my phone? Hmmmmmmm inspiring me to achieve greatness! Ass fucking, Cuban heel wearing, sweat patch shirt, dog shit cunt breathed cock goblin! Just die you cunt, die! Die die you tit, die!

  6. FUCK o2 they are Shit.
    They have no internal communication and fuck up all the time because they are fucking SHIT!!

  7. The amount of texts these money grubbing cunts send me at all hours, is obscene. It MUST constitute harassment.

  8. THEY ARE SUCH AN INCOMPETENT BUNCH OF DOG WANKERS, THEY COULDN’T EVEN MAKE A BATTERSEA POOCH HAPPY.

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