That bit below was all done on Sunday morning. I was due home about 3pm on Sunday. I got home at 5pm on Monday. I’ve missed a garage appointment, a dental appointment, a football match (about to go watch it down the pub despite having a ticket) and a whole day of time. And predominantly due to the weather and the inneptitude of Neilson’s management staff.
Due to snowfall and a broken snowplough, the usual route from Plas De La Casa to Toulouse was impassable. Another route is available – through Andorra, into Spain and back up. This would mean an additional 3 hours on the journey. Bear in mind that as we couldn’t get to the airport, the people who arrived there couldn’t get onto the resort, so the rooms we’d just left were vacant. The coach we were on was the one they’d need to reach them.
A decision was made – after we’d been in the coach for 3 or so hours, to head further down Spain to Barcelona airport. A hotel was booked and a flight arranged at lunchtime the next day. Time to Barca – maybe 2 hours.
Time taken to Barca – 8 hours.
The driver didn’t have a clue where he was going. The hotel was on the Costa Brava, a good two hours past Barca. And the driver kept telling the rep “another 15-20 minutes”, which is what she told us. 12 sodding hours on a coach. One meal break at a service station run by the world’s most rude services attendant, and with virtually no cash left from the week.
The dinner promised when we arrived at the hotel that evening was stone cold. Not surprising as we got there after 2:00am. To cap it all, we were up at 6:00am to get the bus back to the airport.
I can only say the reps were superb. But whoever made the decisions – and the coach driver – were a bunch of useless *******. Letter of complaint in its way…
