Massive, enormous amounts of kudos to Earache Records UK, especially Ashley. I recently bought the new Deicide album and managed to get a copy with a bonus DVD. Lucky me!
Only when I opened it… no DVD. And no space in the box for a DVD. Bizarre. The back of the box definitely said there should be one in there.
I had no luck returning it to the store I got it from, and the limited edition DVD versions were all gone anyway, so I tried an email to Earache. Within 24 hours, I had a response back. “Send us the one you have”, they said,”and we’ll replace it with a pucka one.”
Wow.
I returned my original first class post, the following working day I receive a SMS and an email. In return I’m getting an even more limited edition German version with a ton of goodies and the staff even offered to buy me a beer at the forthcoming gig in Sheffield.
Stuff that. With customer service that good, the beer’s on me. I’d thought “customer service” was a term lost in the winds of mystery in this country. Earache… thank you so much for proving me wrong.
All I need to do now is wait till I’m home again so I can get my new CD/DVD pack in the post! Roll on Thursday night.
