Some readers may recall my letter to the Post Office. Well, I got a reply this morning. Surprise, surprise, it’s a form letter which doesn’t answer all the issues raised on my initial complaint.
All it says is that they’ve now settled on a single delivery (I know – I don’t care. I only ever got one a day anyway) and that this reorganisation means that some deliveries will be “a little earlier, some a little later”. I don’t call 3 hours “a little”. I also want to know how my deliveries could even possibly ever be a little earlier when the posties have been told they can’t start delivering till 9am. That’s 90 minutes later than I used to get my mail delivered.
The alternative offered was to use their free “Mail Collect” service. This involves me going to the sorting office and picking my post up. What they don’t mention is that this service is only free if you pick your post up after 8:30am (it may be 8:00, I’m not sure) and that’s not possible as I need to be on my way to work by then.
In addition, as I pointed out on my original mail, the sorting office is nowhere near my bloody house despite there being another one opposite the end of the street. Wrong postcode. Now, were they to drop my mail at the local one then fine. It would be about 100 yards out of my way in the morning. For that, I’ll stop by and pick my post up. But no way can I get into Bradford town centre for 8:30 and then expect to make Wakefield by 9:00.
Of course, if they’d actually read my original mail then this wouldn’t have even been suggested.
Think I’ll send another letter. I wonder if I’ll get the same bloody reply again. Useless.
Not sure you will ever get a proper response though. I am in email correspondence with ebay still over them suspending me – I have even tried numbering the questions I want answering, but they are completely unable to address them.
The one thing I really, really hate is the form response, which so obviously points out they can;t be arsed to look at what you have taken time to write.
Pretty much what I was thinking of doing. Have to be next week once I get this coursework done, though.
Right another one and point out that they obviously hadnt read your letter. Send copies of your original letter and theirs. See what you get back
Well, it’s one way of costcutting. I guess getting someone to actually read and write responses costs more than a photocopier.