I just got a mail from Vodafone saying they’ve unlocked my account (but no explanation as to why it was locked in the first place). I logged in and… they’ve changed the site again. This time it gives me useful information and simple links to updating. An improvement.
It even lets me get tot he bit where I can add credit to my phone. Even better.
Then when I key in the details I get:
Unfortunately, your request cannot be processed.
We are currently unable to process your request as we are experiencing technical difficulties – please try again later or contact either by email, or by dialling 191 from your Vodafone phone.
AAAAARRRRGGGGGGGH.
UPDATE
I used another method of going through the site and it seems to have gone through. Mind, I’m checking my phone and the credit’s still not on there after 5 minutes…
UPDATED UPDATE
Finally, a year after their site last worked I can add credit via the interwebnet! How’s that for (******* abysmal) service?
You would be still waiting with O2…they are truly abysmal!
I think a year is pretty impressive. And I did manage to get UK15 out of O2 recently. Better than the fiver Vodafone coughed up when I was in Brisbane.
I know you hate them but I’ve never had a problem topping up with O2 – don’t get a brilliant service from them but it’s not so bad that I’ve needed to switch to any of the others.
I’ve not had trouble topping up on O2 as I’m not with them, but I just thought their attitude to a problem they caused recently (see earlier posts) was ludicrous.