Olympus update

Following on from the earlier post, I’m glad to say I received an email response from Olympus. First up, a mail telling me that I did have to ring the support number despite how awkward it was for me – but that if I supplied my phone number they would contact me instead.

Secondly, another mail direct from a named person saying that she was looking into the matter personally and again requesting my mobile number which I duly responded with.

This evening, said person called and said that there had indeed been a mistake at their end and that I would be receiving a new camera. This time the new Stylus Tough 8000. All fine and dandy until I asked what would happen about my underwater housing. As ever, each time a new model camera appears, it’s a different size or control configuration to the one I had before so my old housing will be incompatible.

Last time, Olympus swapped it out without a problem. This time, I expect it to happen but the young lady I dealt with is going to have to seek approval before it can be given the go-ahead. They’re also sending me out some packaging so I can return the gubbins to them post-free.

It still raises the question, though, that out of two experiences with their repairs department I’ve eventually been happy but on both occasions had to chase things up due to mistakes at their end. The first time around, they forgot to send out the housing they promised.

My only concerns are that things go missing in the post due to the strikes and that the 8000 hasn’t been getting very good reviews. Robust, yes, but poor picture quality. However, I can’t find any comparisons between it and the earlier models in that range – only against the equivalent Panasonic camera.

Oh, one other issue. Why can I never touch-type “Olympus” correctly on my first attempt? I always, without fail, type “Olymos” unless I concentrate.