SAAS are still defying belief as one of the most inept government departments I have ever dealt with. And that’s facing some stiff competition.
Following on from the last letter I received and responded to, I have waited a month and heard nothing. I called them (or tried to – see earlier posts) with no luck. I just tried again using the “real” phone number I got from Say No To 0870 (0131 476 8212) and was stuck with an automated system.
It politely took my reference number and said they had received my application and to check again in two weeks. What’s the betting this is the same message I would have been given 3 months ago?
So I thought I’d check on my student loan. Only the nice electronic voice informed me that I’d have to enquire directly with the student loans company which I can’t do as I’ve not got an account with them yet because SAAS are sat around with their thumbs up their backsides flossing their teeth with my application.
I then navigated around to speak to a representative. And the nice machine told me the office was closed. A surprise as it’s not a public holiday in Edinburgh and time I called was right in the middle of the working day as advertised on their website.
I’ve sent them another email via the website, this time a complaint rather than a query. They say they get back to these within 10 days. Mind you, they say they get back to queries within 15 and I’ve never had a response yet.
SAAS – you’re workshy, lazy and liars.