Am I the only one picky enough to spot these things, or has anyone else ever had a problem with something they’ve bought and wondered how the hell it got past the testing stage? I’m mainly on about mobile phones. Foreigners (and by this I mean you Yanks), please bear with me as I’m sure you have different makes/models to us. I’d be amazed if you don’t have the same issues, though.
I used to have a Nokia 3310 and a 3330 – one work, one personal. Before that, I had two “brick” Nokias, which were very much the same, worked in the same way and just happened to be slightly bigger. Now, these three phones all did the job they were meant to. Sent and received calls and texts. They keypads were good – clear, uncluttered, good spacing between keys and the keys themselves were responsive with superb feedback. That is, when you pushed a key, you got a “click” or “beep” for each press as well as the tactile feedback of knowing you’d hit it.
Each phone also had the numberic keypad, a hash, a star, two arrow buttons, a cancel and a menu button. Look at the links previous and see how clear the layouts are. Texting was a joy on those phones.
Enter the new phones. My current personal phone is a Nokia 3510i. First off, notice the extra two buttons. Also, the keys are rubbery and a bugger to press. The feedback’s lousy as well. The phone is so slow that often it doesn’t make a click or beep when you press them, so when you’re texting quickly it’s very easy to press the keys too many times.
In addition, it’s now harder to do some things that were a piece of cake on the old 3310/3330. A common example is receiving a text, replying to it, deleting the text you’ve input then deleting the one you received. Post-reply on the 3330, this used 2 buttons and a total of 7 keypresses. On the 3510i, it requires 10 presses of four buttons and you’ve got a very high chance of the thing quitting out of what you’re doing (if you hold the clear button down too long) and having to go back in and start again. Same job, almost half as complicated. The other bugbear is setting the alarm clock, almost twice as hard.
My new company phone is a Nokia 6230 which has managed to introduce another piece of interface-related crapness. The big central square button is actually five buttons in one. Four directions, plus if you “mash” it, it’s another input. They keys are too small and close together, and the maxiumum keypress feedback volume is vastly reduced, making quick texting a nightmare. This large button, though, is the biggest pain.
If you’re working quickly and don’t have fingers like pinheads, it’s far too easy to nudge up or down instead of – or worse, immediately before – mashing the big button as “accept”. I’d say more than 50% of the time, I end up selecting the wrong thing from a menu because of this.
Two other issues with it. I cannot change the font colour – it’s always black. When someone rings, my wallpaper picture doesn’t disappear. This means I can’t have a dark wallpaper picture as I end up with black on black text and can’t see who’s ringing. The other daft thing that’s slipped through is the “welcome note”. On the 3310/3330, when you designed the welcome note what you saw (including layout) was what you got. On the new one, you place your text, justify it so it’s centred and save it. Then when the phone comes on, it shrinks it to a font half the size, removes all the extra spaces and scrunches it in the top left corner.
Who on earth tests these phones? Nobody? Or someone who sucks up so they think they have more chance of testing another one? The whole point of testing things is to find what’s wrong with them, yet these things still make it to market. I really want to know why and how.
I also want to know if anyone has a decent, working 3330 available. I think I’ll pop in eBay. With any luck I can get a newish one for less than I can sell my 3510i for. And I can put my old NUFC logo on the backdrop.
Don’t get me wrong, the new features and stuff all have their uses – the cameras, voice recording, built-in radios and stuff. But what’s the point of having the toys when the basic functions of the phones are being made a nightmare to use?
