I’ve added the following two paragraphs to the letter. Also, at Chris’ advice (see comments to previous post), I’ve cc’d the letter to their MD. At least, I think I have as it’s a bloody nightmare to find any corporate information out about Acer from ther website – it’s only interested in selling you stuff and telling you how great they are.
Just in case you missed it in the details at the top of the page, I have cc’d this message to your managing director. Perhaps he will go to the trouble of doing something about this mess. It seems that his staff are either incapable or unwilling, though very happy to whittle on about how much they care about their customers and want to make the world a better place for them to live in. So much hot air so far. I’ve yet to see a shred of evidence to support this hyperbole.
Also, all communications both to you and in response from you are posted publicly on my weblog. I’ll let you try to find it yourselves. Maybe your staff will learn how to type and retrieve information while doing so. This is obviously a skillset they need to develop.