I was pleasantly surprised to get the following reply from Sue at Newcastle United following the email I sent the other day. In fairness, my original message was rather terse (and deservedly so regarding the matters that have gone on at the club recently) so I’m glad to hear back from them. And to top it all, a promise to pass messages on to Kevin Keegan, too.
Dear Iain
I have just received your email from our Customer Services department …………….they are currently inundated with correspondence hence delay.
If you would like to send any messages to Kevin you can send it to this address and I will forward on your behalf.
Kind regards
Sue
At least it’s good to see that other people at the club are doing their jobs well. It’s just the upper echelons who need a severe kicking.
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