My other half just picked up some stuff from www.silverjewellerysonlineshops.co.uk as gifts. Their web site states that they’re genuine, and they’re not. All knock-offs and not at knock-off prices. The stuff we received was a) partially incorrect and b) crap. Damaged, badly made and obviously sub-standard.
There is no indication of where they are located – it turns out when the stuff arrived that it’s China. They also took more off Gillian’s debt card that they were authorised to do so.
Correspondence with them (via a Yahoo email address…) has resulted in them claiming that it’s “not worth” refunding as the postage charges would be so high to return it. They offered £10 (of a £70+ transaction). Then £13. Now £18. It’s like haggling.
Unsure if trading standards will touch it, but the web site takes GBP payments and is a .co.uk domain so I think I’ll be making a complaint to their registrar. A quick search on MoneySavingExpert.com popped up a story about “Operation Papworth” a couple of years ago where 1,219 similar Asia-based sites were taken offline.
We’re looking at talking to the bank and using something called Chargeback – further details on the Which? web site.
Please PLEASE share and repost elsewhere. If they won’t refund our relatively small amount after defrauding us, then perhaps some negative advertising will cost them more.
www.silverjewellerysonlineshops.co.uk – you are thieves, fraudsters, liars and scum. I hope you die a severely unpleasant death, that lingers for many hours until you are begging to be put out of your misery.
UPDATE
I contacted the four jewellery manufacturers for whom the frauds list themselves as authorised resellers. Tiffany & Co have already replied and were very grateful for the heads up, and the additional details I gave them about the domain registration. Apparently the domain is owned by a lady in Belfast, according to the whois data. I reckon this is a crock as well, frankly.
The domain registrar did have a look, but said there was nothing wrong with the site that they could see which is fair enough. On the front it looks genuine, it’s after the purchase has gone through that you find out they’re scammers. I’ve forwarded them the correspondence we exchanged with the thieving ******** afterwards.
Also, our bank have said they’ll issue a Chargeback against the transaction which means we get a full refund from the thieves’ bank account.
So as a result of trying to screw us over, they’ve lost not only a sale minus a small overhead but the entire sale, plus postage, plus the shoddy goods they sent out. In addition, there’s every chance their domain will be taken off them as well.
Do not mess with my other half. I will hunt you down…
FURTHER UPDATE
From their domain registrar:
Hello,
Thank you for your response. We have asked the owner of the domain to remove all the infringing content from their website within the next 24hrs, failure in doing so will result in suspension of his domain. We would also request you to file a complaint against this domain with your local cyber crime department.
Regards,
PDR Abuse Team.
Score!
Considering they claim to carry Sabo and Tiffany’s stuff, you may want to contact those companies as well that an online shop is selling their knockoffs. THOSE guys have nice fat lawyers who love going after fraudsters. 🙂
Excellent idea. I’ve had a reply back from the domain registrar who – quite fairly – can see nothing wrong with the site. I’m going to forward them the email correspondence they Gillian received where they state that they sell replicas.