You know me and my letters of complaint. I should set up another web page for them… Here’s another:
Dear sir/madam,
I am writing to express my displeasure at the service, or lack of it, that I received this past Sunday (the 6th) at your dealership. I had arranged a test drive of an MG ZR for 1pm and turned up at 12:55. My afternoon then went as follows:
13:00 – I was asked if I could wait 10 to 15 minutes, as the salesman was busy
13:25 – I was asked to wait another “5 or 10 minutesâ€
14:00 – I gave up and went homeSurprisingly, nobody followed up with a telephone call, which I was partly expecting as a contact number was taken.
Frankly, is this is the kind of customer service I can expect it’s no wonder than MG Rover is in the state it is in.
As it stands I have very little free time around my job these days. Sundays are about the only time I have to myself. As such, I resent being messed around like this and feel it only fair that I am recompensed for the loss of part of my day.
Please take this letter, as well as being a complaint, as being a bill for one hour of my day. My hourly rate is a very reasonable £30 (though I fear I am not VAT registered), and as a gesture of good faith I will not charge for the time spent driving to and from your premises, nor for the fuel wasted on the trip.
I expect my payment by return post, or I shall escalate this matter to as high a position within the MG Rover Group as is required.
And now, if you’ll excuse me, I think I’ll start looking at the Mazda MX-3 as an alternative.
Yours (etc…)
*sits back and waits*
