I’ll hold back from whinging about the fact that I now have to hit one extra button to get a balance enquiry texted to my phone, and instead point out a slight lapse in logic.
You dial 191. “Welcome to Vodafone Customer Services blah blah helpful blah advisor blah. Please choose one of the following two options. If you are calling from the telephone about which you wish to make an enquiry, push 1…”
I press 1.
“Please choose from one of the following 5 options. If you are calling to report your telephone lost or stolen, your SIM card damaged, or to request an unlock code to access your phone…”
…erm… then you shouldn’t really have picked option 1 should you, you stupid ****?
*****??
I use 18185 for some of my overseas call and wasn’t getting the “tariff” message before my calls, as I should have been. I checked their FAQ and then dropped them a mail to let them know.
I filled in all the boxes on the form, added all the details including the number I was calling.
Three days later I got an email:
“Please could you be providing some more information on your problem?
We hope this resolves the issue you have been having.”
Erm…
You’ll find it the same kinda thing with BT.. except when you get through to BRITISH teleCOMMUNICATIONS you are faced with someone who clearly reads from script and doesn’t actually understand any kind of english whatsoever!
I also have an O2 phone. I found out the hard way that, unlike Voda, O2 *charge* you to ring their customer services number. *******.
Oh. And Vodafone have started sending me text spam as well. Which I re-send (for free) to their Spam number.
We use vodafone for work.. I am still trying to get 3 phones connected for one of my sites.
The cuntfucks managed to assign the wrong sim card numbers to the wrong phone numbers.. How the **** you do that I don’t know.
I would have thought it simple to sort out but not for these clowns. I asked them to issue me with new cards.. Computer says no… Computer says you can’t have new cards until the cuntfucks sort out the problem with the sim card numbers..
Truth #1 – vodafone are a bunch of tosswanks
Truth #2 – most other companies have the same level of crappy service.
i have been with the vodascum for two years and they get worse every year – utter wnakers really.
Utter, complete truth. Spoken by an expert.
Phone companies are run by assclowns. Fact.