Not so impressed with Olympus

Olympus Corporation オリンパス株式会社
Not so good this time

After the superb customer service job they did for me a few months ago, Olympus have decided to make up by being a bit crap. Following are the details of the problem and the email I’ve just sent to them. You’ll get the gist.

1) Back in March I was in Australia and used the camera in a swimming pool, maximum depth 2.3m and with the best above ground pool heater for the perfect temperature all the time. Upon opening it to charge the battery afterwards, I noticed a very small amount of water inside. The camera then refused to believe that the card/battery compartment was closed. I left it somewhere warm with all the “hatches” open and this resolved the issue.

2) See below – just after getting to Belgium the backlight failed.

3) While on the Gili Islands, I was using the camera while snorkelling – maxiumum depth around 2m. While down I did notice a stead stream of bubbles coming from the screw to the left of the power/shutter realease (as you look at it from behind). When I returned to the hotel, I had the same problem as in “1”. When it fixed itself overnight, the backlight was working again!

4) However… I assume due to seawater rather than freshwater having leaked in, I now have to use a knife or similar to release the catch holding the battery in place. It’s simply impossible to move it using my finger.

So at present I have issues removing the battery, a definite leak (I think around one of the screws) and the possibility that the backlight will suddenly go out again.

And my response when the unit came back “Returned Without Repair”:

Hi,

I received my camera back today. I called the helpline on Thursday to chase, and found that it had been received, checked out and returned very quickly with which I was very pleased. I was also told that it had been logged as “repaired” which was fine.

However.

Having opened the package returned to me I find that the camera has *NOT* been repaired and that the returns slip included simply states “Return without repair – Beyond economical repair – Liquid”.

Well, dur. The liquid damage is due to the camera leaking which is certainly not my fault. It’s a design flaw and not the result of any misuse or mishandling on my part. Therefore it falls within the manufacturer’s warranty to repair or replace the unit. This you did with no problems (in fact you went above with which I was very impressed) the last time.

So I’ve forked out to ship the unit to you, waited two weeks (partially, I agree due to the ridiculous postal situation right now) and now have the same damaged unit back in hand just in time for me not to be able to use it. Again.

Would someone kindly explain to me why the camera was not repaired or replaced? It is, as far as I’m aware, under warranty. It’s less than a year old and comes with a 2-year warranty. It was a replacement for another unit which failed underwater so I’m already starting do doubt the waterproof quality of the cameras. However, I do take a lot of photos and need a camera. I’m not prepared to pay up for another - certainly not another Olympus to fit into the expensive housing I own – when the one I have should be repaired/replaced by yourselves.

I hope this is just come cockup at your repair plant.

I await a swift response and hope it’s not “ring the support line” as they are only open when I am at college and you have only provided an 0800 number which I cannot ring from my mobile.

Thanks (etc)

I seriously do hope it’s a cockup at their end, as I was singing their praises after the way they resolved everything last time. However, I’ve also been reading a bit online about the cameras not being as waterproof as advertised – something I have now twice found to be the case.

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School update

The tie in question
The tie in question

Another couple of days under my belt and I’m still not ready to kill anyone else, let alone myself. I am becoming more and more aware of the workload and issues to be dealt with – as well as the ongoing lack of employment opportunities for qualified teachers – but they’re all problems to worry about further down the road.

Tuesday breezed by with a couple of lectures with some staff members and a visit to a second “associate” Primary school. I’ve been warned against calling them “Feeder Schools” as apparently it upsets the staff there. Not something I want to do! Not because they’re scary but because they’re lovely and I’d not want to insult them!

One event of note in the secondary school before I left after lunch was a shout of “Sir! Help!” in the corridor. A boy, I’d guess about 15 years old, was being pinned against a wall by a girl who was not overly pleased with him for some reason. It was obviously a light-hearted matter, so I just looked and said “No, you look like you’re managing fine by yourself.”

Then she kneed him in the spuds.

“Ooh… you’ll have to get used to that. It happens a lot in later life.”

He grimaced, nodded and wandered off cupping himself. Poor sod. He’ll learn.

The Primary we visited covers a different catchment are from the one we went to on Thursday, and is run in a completely different way. It’s surprising to see that two schools so close geographically (there can’t be more than 1 1/2 miles between them) can operate in such different manners and have such varying facilities. This one seems more like the one I used to go to with the addition of a (sadly understaffed, but utterly wonderful) nursery.

Once more I left wondering if I shouldn’t have been more tenacious about getting on to the Primary PGDE! We were left to wander between forms and the children were all pretty well behaved and pleasant to spend time with. I must have had about twenty or more telling me how much they liked my tie! Covered in Warner Brothers cartoons, for those who are interested.

Today was another “novelty” day where I was to shadow a first year pupil across all her classes. I’d been “warned” about the girl I was shadowing being a bit of a loudmouth and I’d likely want to try and ditch her by the end of second period. This didn’t turn out to be the case and, despite not being the most model of pupils, she was very nice to me. Sometimes being given something “important” to do can bring out the best in a pupil.

We covered a variety of classes including Art, Music, English, German, Science and History. The way the school’s structured, not all of the pupils are in the same class for each subject – there’s some “streaming” based on ability and previous experience at Primary. For instance, some children did French at Primary, so they go into French in S1; others go into German classes.

What was most interesting was watching the class as a whole in each subject. You can tell by their behaviour which ones they enjoy most. One boy who was slouching around in German was bouncing (in a good way) in Art. Another who wouldn’t stop talking to his friends in History was completely focussed in Music.

I was tired by the end of the day, but I’d learned a lot. I also came to the conclusion that I’d be more than happy teaching English at S1/S2 level. The creativity shown by the children in that class was nothing short of fantastic. They were working on poems – haiku and “lantern poems” – in a bid to teach them about syllables. Whereas many adult-written poems seem to be over-thought, the sheer simplicity of the works this class came up with was eye-opening.

Don’t get me wrong, the other classes were good but I’m rubbish as Art and Music so there’s no way I’d be teaching them!

Two more days left and back to college where, I gather, the “real work” begins. Argh.

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Poll: Which is worst?

I’ve not had a poll on the blog for years! After hearing about Ourman‘s random barging in by his landlord this morning, I just have to ask (ideally, you need JavaScript enabled):

Sorry about the pale colours. Please note that Steve wasn’t naked and wasn’t bashing the bishop when the landlord walked in… Before he sues me or sends Vietnamese mafia over to beat me up.

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R.I.P. Ed :(

Pussy in a tight hole
R.I.P. little fella

Before I left the UK to go travelling in 2006 I had two lovely cats. Both were adopted from other places – KK from random chav neighbours who moved house and abandoned her, Ed from a friend who had to move house and couldn’t take him with her.

Anni, being sweet and lovely, volunteered to take them both in for me while I was away. This was when I was only going to be out of the country for 6 months… and not the three-and-a-bit years it ended up being. Oops. So off I drove to deepest, darkest Cardiff to deliver them to their new carer.

That was the hardest moment before leaving the UK for me. Anni will tell you – I cried. Just before I left and I saw my cats for almost the last time Anni cuddled me and I cried. I am a soppy git, but I love my animals.

When I came back to the UK after 18 months for a short visit, I saw both of them. By that time, Ed was doing a good impression of a Manx having had to have his tail removed. We never did find out what caused the problem, but first the tip and then the whole thing had to be surgically snipped as he was suffering a lot of pain.

Anni got a new job and couldn’t look after the pussies any more. Fortunately, she found good homes for both.

Up till now, that was the story. There is, however, a very sad new chapter. And the final one for Ed.

Today his new owners found him outside, stone dead, with not a mark on him. They took him to the vet who reckons he was clipped by a car and died instantly. So thankfully he didn’t suffer.

He was a lovely cat. Never any trouble, very playful and I always missed him. I’m so sad I won’t get to see him again.

R.I.P. Ed 🙁

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And in music today…

The "devil's horns" symbol that Dio ...
Metaaalllll!!!!

A few things music-y popped up today so I thought I’d bang a post up rather than just raving about them on Twitter.

SLAYER!!!!!!!!!

As well as being overjoyed at getting a ticket to see them at Glasgow Barrowlands in November, I’m well impressed with the title track they’ve started streaming from the new album (World Painted Blood). It’s available from their MySpace page so you’ll have to put up with formatting that looks like it was dreamed up by a 6 year old with spatial awareness issues, but it’s worth it.

Much as I adored the ball-out utter thrashing heavyness of God Hates Us All, I was underwhelmed by Christ Illusion, it seeming like just more of the same. This new title track shows a lot more variety and a touch of the cleaner sound harking back to the likes of South of Heaven. If the rest of the album holds up then I’m very excited indeed.

Hatebreed

One album I’m no longer waiting for is Hatebreed’s Hatebreed, their fifth album. It’s superb, and the first real change in tone I’ve heard from them in their history. Not quite as in-your-face heavy as… well, everything else they’ve ever released. There’s even an instrumental on it.

This will be on repeat play in the car along with…

Megadeth

Got ahold of the new Mustaine & Co album Endgame last week and that’s been looped to death already. Definitely their best release in a long time, though I still think The System Has Failed was pretty good.

And finally… a 4 year old on the drums

Yeah, this is rather cool. I can’t include the video as they’ve disabled embedding, but head over to YouTube and check out this immensely talented kid. The prime video to check is the one of him drumming to Harvester of Sorrow (check out around 5:20 for some real skill), though he’s got loads more on his YouTube channel.

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