This is why I left Three

Huawei E160G - Three Logo
Avoid. Avoid. Avoid (Photo credit: William Hook)

Following is the content of a complaint I have just emailed to Three. I may follow it up with a letter to their head office:

I cancelled my account with you on August 15th. I gave you several months notice that I wished to do this after your staff lied to me and tried to blame me for my voicemail being broken for several weeks. I was told at that time to contact yourselves before the 15th of August to cancel my account and get my PAC which I duly did.

When I asked for the PAC I was lied to again and told that it would take 30 days to generate and that I should have given that amount of notice. This is a) wrong and b) illegal practice under British law. A PAC must be given on request either verbally or by text message within 2 hours.

I was contacted (after getting my PAC) by another agent who clarified that my account was fully closed and that I owed nothing. I queried him about the 30 days and that I was not going to pay for a service I was not using and therefore that I would not be expecting any further bills from you. I distinctly recall this conversation and being told that I would “certainly not” be charged in September for anything.

I received one further message from you telling me that I was 71p in credit. I decided not to chase this as, frankly, I didn’t want to deal with your awful call centre staff again. 71p was worth it to get away from Three and onto a decent network.

However, this morning in the post I find a bill from you for £23.77 (minus the 71p) for “Early Termination”. This despite cancelling my account precisely 24 months after signing up for the contract; following the guidelines being issued by your staff; and being told plainly that I would not receive any further charges.

In other words, one of two things has happened:

a) You’re made yet another mistake in handling my account.

b) Your staff lied to me. Again.

As things stand, you can whistle in the wind for the money. I am not paying it. I gave several months notice that I wished to cancel my account, contacted you when I was told to do so by your own staff, and was told (after querying repeatedly just to be certain) that I would not be charged for any time during which I was not using your service, specifically the time after I cancelled my contract.

Kindly send me an adjusted bill confirming that my account is closed and that the balance is zero, as I was told previously.

To clarify, when I started using Three I quite liked them. Good prices, nice web site for checking your statement, signal almost everywhere and so on. Once I started having to deal with their moody, pushy and – is it became apparent – dishonest staff in the call centres, however, it all went to crap.

I would not ever consider recommending them as a network again. And I apologise to the friends who are on them as a result of my earlier recommendations.

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The Darkness (with Gun), Glasgow O2 ABC

The Darkness
The Darkness (Photo credit: Iain Purdie)

[Full set of Gun pictures / Full set of The Darkness pictures]

I don’t think I’ve ever seen Gun live before and I didn’t know they were opening for The Darkness until we arrived and some of the songs sounded familiar. A shame we missed the first half of their set, but sometimes work has to take precedence and the ABC has an early curfew, so…

At least we managed to hear “Word Up“, their most famous single (although admittedly a cover!) rocked out by a cracking bunch of lads playing to a hometown crowd. They deservedly got a good response and left the stage to leave us stood there waiting for The Darkness.

For Ages.

OK, so I was expecting them on around half past eight. Fifteen minutes after that, the lights went down and “The Boys Are Back In Town” blared out. And kept blaring out. For about two-thirds of its length. Before finally being replaced by an introductory bagpipe-based intro.

Which went on. And on. And on…

Guys – ditch the sodding intro music and play another two songs next time! I suppose we shouldn’t complain so far seeing as Glasgow was the only city to get a headlining performance, the rest of the country having to make do with a support slot in exchange for a £50 Lady Gaga ticket.

Once the Brothers Hawkins, Ed and Frankie finally hit the stage, though, rock and roll hell broke loose for ninety lovely minutes. While the new album is definitely not as good as the first two, the songs from it weren’t bad and didn’t leave the crowd twiddling their thumbs waiting for another older song. Thankfully, all of the classics were present and correct.

There was one guy in front of us who really liked the band, spending the last half of their set going mental. Much to our amusement and the annoyance of those around him he kept knocking into!

While The Darkness will never reach their stadium-filling heights again, they’re great value for a live act. Entertaining, silly, loud, and fun. And, dare I say it, if ever there were a natural successor to Freddy Mercury then it’s Justin Hawkins. Spandex, goofy teeth, high-kicking, energetic, funny and a great vocal range. He should have been on that Queen tour, not some American kid from a dodgy TV show.

As I think I said in my review of their show last year, great to see them back and keeping good, old-fashioned rock and roll alive one show at a time.

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Dredd 2D

Yes, that’s 2D not 3D. Despite the best efforts, or so it seemed, of the distributors and the cinemas I managed to get to one of the rare 2D screenings of the new adaptation of 2000AD‘s most famous character.

Dredd 3D (in 2D)

“I am the law.”

Plot-in-a-nutshell: Bad guys take over big tower block; two law enforcers pretty much have to kill them all.

See it if you like: Good, accurate comic adaptations and a healthy dose of extreme violence

First of all, let’s get this out of the way – this pisses all over that Grud-awful abomination that Stallone released back in 1995. In torrents. Torrents of piss. All over one of the biggest carbunkles in comic adaptation history. What Judge Dredd got wrong – aside from having Stallone in it – was buggering around far too much with a staggering amount of established history which alienated pretty much every fanboy out there. In other words, the potential market.

What Dredd gets right is that it takes that history, language and setting and uses it. References it. Jokes about it. It treats the viewer as if they should already be a fan of Mega City 1’s finest. The beauty of it is that it’s a simple world to become immersed in if you’re not a fan (the language is hardly Newspeak), and adds a huge amount to the atmosphere if you are. From the off-hand use of terms like “Resyk”, “meat wagons” and “hotties” (not that type…) to the block names in the background (Sternhammer, Ezquerra, Bolland…) and even a very fleeting glimpse of a poster advertising the Krysler’s Mark (referring to the Judge Child saga from way back when). Oh, and some Chopper graffiti. Oh, on the language, the only thing missing are the futuristic “expletives” that the comic uses to replace the swearies. In their stead we have the familiar yells of “****” and “****”. A lot.

Lovely.

OK, my inner nerd aside, how is it as a film?

First up, there will be (and have been) inevitable comparisons to the excellent The Raid. A small number of protagonists up against an all-powerful crime-lord who has locked them inside a tower block. It’s a very similar plot. In fairness to both creative teams, Dredd was in pro-production around the time that The Raid began work. The Korean effort was also completed and marketed well before this movie came out. I reckon it’s just a huge coincidence. The bonus being that both films are superb and worth a watch.

Dredd is set in a post-apocalyptic future, in a city populated by 800 million people. City-blocks are starting to appear amongst the crowded ground-level buildings, soaring into the sky 200 floors high. Peach Trees is one of these, owned and controlled by Ma-Ma – a rather scary female crime lord who has discovered a narcotic that slows time for the user.

After a couple of incidents draw the titular Dredd (Karl Urban) and his rookie-in-training Cassandra Anderson (Olivia Thirlby) into the tower, things start to fall apart for Ma-Ma and she locks the block down to prevent them leaving. The Judges’ solution? Find the person locking them in and sentence them for their crimes.

There is plenty of blood, some guts, snapping bones, splattered bodies, bullet wounds in extreme slow-motion, punches, kicks, scuffles, explosions, immolation… All the grisly events of the comic come to bloody life on the screen with great effectiveness. The plot isn’t deep (something I think would improve a sequel, or – dare I hope for it – a TV spin-off), but the characters are spot on, the dialogue just perfect and the visuals of the highest standard.

Urban is almost as monosyllabic as Schwarzenegger in T2, but it works. Dredd, simply, doesn’t speak unless he needs to. And when he does, it’s with authority. His throwaway lines with a completely straight face raised a few laughs in the cinema with their dark humour, but there aren’t so many as to turn him into a Bond-a-like with a cheesy quote for each death.

If I have any criticisms, they number exactly two:

1) The film is very obviously expected to be watched in 3D as can be seen by a handful of scenes which just scream it. Sorry, I can’t watch 3D. Please stop trying to shove it down my throat. Thankfully these scenes are few and far between, but still jar and – on the whole – the film would be no different if they were missing entirely.

2) I can’t grasp the setting history-wise. No spoilers here, folks, so do read on. I appreciate Mega City 1 being a bit more downscale than it is in the comics. Huge cities filled with skyscrapers have been done to death in other films (the 1995 Judge Dredd obviously, Blade Runner, and the recent Total Recall remake to name only three), so I’m fine with that. However, the easy assumption is that this sets the movie near the beginning of Dredd’s career. But the Mega-Cities were built around 2030, and I’m sure the film states that there is only one of them. MC-2 and MC-3 came later. This is fifty years before Dredd would have graduated from the Academy of Law.

Yes, I admit it. Geek factor 5, Mr Sulu. But it niggled.

My inner nerd was  otherwise wholly sated by the film. Urban keeps the helmet on, Anderson is portrayed well as a rookie (not sure how this fits into the timeline – anyone know if the comic ever states who took her out on her final assessment? Was it Dredd?), the technology is slightly more believable, as are the costumes… The whole thing reeks of quality and care for the fans who have made Dredd as popular as he is.

Highly, highly recommended. But I do urge you, if possible, to save a couple of quid and just see it in 2D. I gather the 3D version is a good example of how to use the technique well, but still – trust me – this film doesn’t need it. It’s far and away good enough without having to resort to gimmicks.

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Total Recall (2012)

This is the last film I’ll be seeing with my (now expired) Cineworld card. I picked up the preview ticket before my card ran out earlier this month but I was honest and did tell them it wouldn’t be valid by the time of the preview! Expect film reviews on the blog to be a little less frequent until Niamh is a little older and we can get out more. Or we cut down on gigs… It’s a shame as there are some great looking films coming out soon. The trailers before this showcased some stuff I’d really like to see. Ah well.

Total Recall (2012)

“If I’m not me, then who the hell am I?”

Plot-in-a-nutshell: Man wants to get memories implanted to cover up his drudgy life, but finds there are already a bunch in there.

See it if you like: big, effects-heavy sci-fi action films which attempt to have a plot

There are two ways to look at this film – something new, or a rehash of the 1990 original. Having seen the Arnie vehicle from back in the day (several times), it’s hard not to compare the two which is a little unfair as they’re different enough that they’re not overly comparable.

The basic plot (lifted from Philip K. Dick‘s “We Can Remember It From You Wholesale”) is the same. Douglas Quaid (Colin Farrell), labourer and husband of very fit wife (Kate Beckinsale), is bored with his humdrum existence and decides to spice it up with a trip to Rekall. There, they’ll implant some sexy memories that he can pretend are his own. Something thrilling like… ooh, being a secret agent. Only, for some reason, these memories clash with ones that are already in there…

Cue pandemonium, chases, explosions, another fit woman and a plot involving a rich politician trying to get richer at the expense of an innocent populace while being hounded by a resistance movement. The single largest different between this version and the original is the setting – it’s all on Earth. Mars doesn’t get a look-in.

Instead, the world is divided in two: the rich United Federation of Britain and the poor Colony (Australia), a melting-pot of cultures aptly illustrated by the use of Chinese, Korean and English signs all over the grubby place. The Colony is wonderfully imagined, looking very Blade Runner-esque whereas the UFB has a similar technological look while being that bit cleaner and sleaker.

The two are joined by a huge “train” called The Fall that passes through the earth. Workers travel from Colony to UFB each day and back again.

The biggest star of the film is the setting and the effects associated with it. It’s a beautiful looking film and all credit should be given to the CGI masters who’ve brought it to life. Add in a good dollop of imagination as they’ve obviously strived not to remake the original and credit where it is due. Certainly the cast put in passable performances, but nothing outstanding. Farrell, for instance, was far better in Phone Booth which actually required a modicum of acting talent.

For an action romp, it’s very watchable though the plot does slow things down from time to time. As a thriller, there’s not enough story. The balance could be a little better. Having said that, I did like it. The action sequences are very well put together and, if you haven’t seen the original, the plot’s not bad either. There are plenty of references to the 1990 film, sometimes in passing, sometimes simply in the way that something happens which has the same outcome but is done differently than it was 22 years ago. I don’t want to list examples as that would be spoiler-icious!

On the whole, it’s worth seeing. The original was a classic, but it was also released in a very different era where a film like that came out once a year or so. Nowadays, big films with this level of effects technology pop out at the rate of a handful a month. The fact that the visuals and the overall scale of the scenery impressed so much is down to a huge team who’ve put in some excellent work and that, for me, was worth seeing the film for.

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FRAUD: www.silverjewellerysonlineshops.co.uk

Fake jewellery
Fake jewellery (Photo credit: Iain Purdie)

My other half just picked up some stuff from www.silverjewellerysonlineshops.co.uk as gifts. Their web site states that they’re genuine, and they’re not. All knock-offs and not at knock-off prices. The stuff we received was a) partially incorrect and b) crap. Damaged, badly made and obviously sub-standard.

There is no indication of where they are located – it turns out when the stuff arrived that it’s China. They also took more off Gillian’s debt card that they were authorised to do so.

Correspondence with them (via a Yahoo email address…) has resulted in them claiming that it’s “not worth” refunding as the postage charges would be so high to return it. They offered £10 (of a £70+ transaction). Then £13. Now £18. It’s like haggling.

Unsure if trading standards will touch it, but the web site takes GBP payments and is a .co.uk domain so I think I’ll be making a complaint to their registrar. A quick search on MoneySavingExpert.com popped up a story about “Operation Papworth” a couple of years ago where 1,219 similar Asia-based sites were taken offline.

We’re looking at talking to the bank and using something called Chargeback – further details on the Which? web site.

Please PLEASE share and repost elsewhere. If they won’t refund our relatively small amount after defrauding us, then perhaps some negative advertising will cost them more.

www.silverjewellerysonlineshops.co.uk – you are thieves, fraudsters, liars and scum. I hope you die a severely unpleasant death, that lingers for many hours until you are begging to be put out of your misery.

UPDATE

I contacted the four jewellery manufacturers for whom the frauds list themselves as authorised resellers. Tiffany & Co have already replied and were very grateful for the heads up, and the additional details I gave them about the domain registration. Apparently the domain is owned by a lady in Belfast, according to the whois data. I reckon this is a crock as well, frankly.

The domain registrar did have a look, but said there was nothing wrong with the site that they could see which is fair enough. On the front it looks genuine, it’s after the purchase has gone through that you find out they’re scammers. I’ve forwarded them the correspondence we exchanged with the thieving ******** afterwards.

Also, our bank have said they’ll issue a Chargeback against the transaction which means we get a full refund from the thieves’ bank account.

So as a result of trying to screw us over, they’ve lost not only a sale minus a small overhead but the entire sale, plus postage, plus the shoddy goods they sent out. In addition, there’s every chance their domain will be taken off them as well.

Do not mess with my other half. I will hunt you down…

FURTHER UPDATE

From their domain registrar:

Hello,

Thank you for your response. We have asked the owner of the domain to remove all the infringing content from their website within the next 24hrs, failure in doing so will result in suspension of his domain. We would also request you to file a complaint against this domain with your local cyber crime department.

Regards,
PDR Abuse Team.

Score!

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